Frequently Asked Questions

1. What is Waveira?

Waveira is an online fashion store offering a selection of branded clothing, including hoodies, t-shirts, sweatshirts, tote bags, and water bottles. We focus on delivering stylish and comfortable apparel.

2. Which payment methods do you accept?

We accept Visa and MasterCard for secure and hassle-free transactions.

3. Do you offer international shipping?

Yes, we ship worldwide. However, certain locations may have additional taxes, duties, or legal restrictions on deliveries.

4. How much does delivery cost?

We charge a flat shipping fee of £9.99 per order. Delivery typically takes 7 to 14 business days, and you’ll receive a tracking number once your order is dispatched.

5. What is your return policy?

You can return products within 30 days of purchase, provided they are unused, in their original condition, and with tags intact. If you receive a faulty or damaged item, contact us for a refund or exchange.

How to Return an Item:

Email us at info@waveira.co.uk to request a Return Merchandise Authorization (RMA) number.
Pack the item securely, including proof of purchase.
Send the package to the return address provided in your RMA email.
Refunds are processed within 14 days after we receive your returned item.

6. Can I cancel an order?

Yes, orders can be canceled within 14 days if they have not yet been shipped. To request a cancellation, email info@waveira.co.uk. Refunds are issued within 14 days of approval.

7. Does your website use cookies?

Yes, we use cookies to optimize your experience. These include essential cookies for functionality and tracking cookies for analytics and advertising. You can adjust your preferences in the Cookie Consent Manager.

8. How do you protect my personal information?

Your privacy is our priority. We comply with GDPR regulations and only collect essential personal data to process orders and enhance our services. For full details, review our Privacy Policy.

9. What should I do if my order is delayed or lost?

If your order is delayed, we will notify you with an updated delivery estimate. For lost or damaged orders, contact us for a replacement or refund.

10. How can I reach Waveira?

You can contact us through:

Phone: +44 7457 407579
E-mail: info@waveira.co.uk
Online contact form: visit contact page